Select the development you wish to lodge a request for below.

NOTE: Please ensure total size of attachment files doesn’t exceed 10MB.

The Quality Management Team will assign a risk rating to the request according to the below criteria and then allocate the request to the responsible contractor. The contractor will contact you to arrange a suitable time to complete required works.

• High Risk is defined as a defect that has a risk to safety, risk of damage to products and defect that causes a security issue or risk of security breach. High risk defects expect to be contacted and attended to within 2 business days (acknowledged).
• Medium Risk is defined as a defect that is a nuisance, not effecting usage or a trade maintenance requirement. Medium risk defects should be contacted and attended to within 4 weeks.
• Low Risk is defined as a defect that is a standard non-structural or cosmetic (e.g. painting related defects, chipped tiling/missing grout, scratching to finishes). Low risk defects are addressed at the end of the Defect Liability Period.

Please note if a contractor attends a service request and finds that the item is not defective, the cost of the attendance may be passed on to you.

Once settlement has occurred and possession of the property has been assumed by the Owner, PACT Construction relinquish liability to damages ensued within the property, including but not limited to the following items (unless previously stated with the Pre-settlement Inspection Documentation PSI):

• General cleaning;
• Marking and scratches to walls and floor coverings;
• Lamp replacement;
• Damages to the property and to its finishes;
• Vandalism.