Please submit a Service Request by filling out the form below.

The Maintenance & Services Manager will confirm the priority/risk of defect as Low, Medium or High and schedule accordingly to the risk definitions below;

  • High Risk is defined as a defect that has a high cost to PACT if left, high reputation damage, risk to safety, risk of damage to products and defect that causes a security issue, risk of security breech. High risk defects should be attended to within 24 hours (acknowledged).
  • Medium Risk is defined as a defect that is a nuisance, not effecting operations or a trade maintenance requirement. Medium risk defects should have a 4 week turn around
  • Low Risk is defined as a defect that is a standard non-structural/cosmetic. Low risk defects are addressed at the end of the Defect Liability Period.

The Service Team will allocate the requests to the responsible contractors who will make contact to arrange a suitable time to complete required works and then respond to the request and advise of actions that will be taken in line with the above Risk rating.

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If you have a general enquiry or wish to follow up on the progress of a reported service request please contact PACT on or call the PACT Head Office on 9340 5900.